Refund policy

Refund policy

All sales final
All sales are final. We don’t accept returns or exchanges for change of mind.

Damaged, defective or wrong items
Please inspect your order when it arrives. If it arrives damaged or defective, or you received the wrong item, email sales@simstix.com within 7 days of delivery with photos and your order number. We’ll repair, replace or refund the item at no cost to you.

Warranty
Products carry the Qubic System manufacturer warranty. Contact us at sales@simstix.com and we’ll handle the claim with you.

Refunds
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.

Order cancellation
Orders cancelled before they ship are refunded the order amount minus card processing fees, which our payment processor does not return to us.